Intent Discovery and Classification
You do not define intents up front. After enough traffic accumulates, Insights clusters real user inputs and labels each cluster - for example,refund_request, flight_booking, or complaint_escalation - then tracks each as a first-class workflow.
Why Intents Matter
Without intent visibility, you have no reliable way to know what users are actually doing with your AI. Aggregate metrics stay green while a specific workflow quietly regresses. Intent tracking lets product teams see emerging use cases as they appear and lets engineering teams prioritize fixes by which workflow is causing the most impact.Learn More
Drifts
Detect behavior changes per intent before users notice them
Insights Overview
How to set up Insights and what it monitors